Refund policy

We’re committed to delivering subtle, high-quality meme-inspired apparel that you’ll love wearing in any setting. Our returns policy is designed to ensure your satisfaction while maintaining the integrity of our print-on-demand process. We stand behind our products and want you to feel confident in your purchase. If something isn’t quite right, we’re here to help—please read the details below for a smooth experience.

Eligibility for Returns, Refunds, or Replacements

We happily offer refunds, credits, or replacements in the following cases:

  • Misprinted Items: If the print is incorrect, faded, or not as described (e.g., the design doesn’t match what you ordered).

  • Damaged Products: If the item arrives damaged due to manufacturing issues (note: this excludes any damage that occurs during shipping—see below for delivery-related concerns).

  • Incorrect Fulfillment: If the product doesn’t match the selected specifications, such as wrong size, color, style, or material.

All other returns, including those for subjective dissatisfaction (e.g., “it just doesn’t feel right” or style preferences), change of mind, or fit issues, are not eligible. We provide detailed sizing charts on each product page to help you choose the perfect fit—please review them carefully before ordering, as our styles are designed for versatility.

How to Request a Return

To initiate a return:

  • Contact us at hello@subtlememe.com within 30 days of delivery with:

    • A clear photograph of the issue.

    • A brief explanation of the problem.

    • Your order number.

  • We’ll review your request promptly (typically within 2-3 business days) and, at our discretion, issue a full refund (to your original payment method), store credit, or free replacement—including covering any reprint and reshipping costs.

What We Don’t Cover

To keep our prices fair and sustainable (using eco-friendly materials where possible), we cannot offer refunds or replacements for:

  • Shipping Delays or Damages: Delivery is handled by trusted carriers. If your package is lost, delayed, or damaged in transit, please file a claim directly with the shipping provider (we’ll provide tracking details to assist). You can always reorder if needed.

  • Custom or Personalized Issues: Since our designs are subtle nods to internet culture, we can’t accommodate returns based on personal interpretation or regret.

  • Wear and Tear: Normal use or washing isn’t covered—follow care instructions for longevity.

Our Promise to You

Your happiness matters to us. As a small, new brand focused on clever, wearable memes, we quality-check every design and partner with reliable printers to minimize issues. If you have feedback or suggestions (even outside of returns), drop us a line—we’re building this community together. For full terms, see our FAQ or contact us anytime.

Thank you for supporting Subtlememe